ALL SALES ARE FINAL ON CUSTOM NAME
JEWELRY ITEMS SOLD AT THIS WEBSITE
*Order Verification:
Upon receipt of payment made ONLINE WITH A DEBIT & CREDIT CARD, it will take approx 1-2 business days for the order to be verified as non-fraudulent. Business days are Monday through Friday ONLY and do NOT include weekends or national holidays. There-after the order will be processed to the supplier within 1-2 business days additional.
*Payment deposit verification:
Upon receipt of payment through any other available payment option at GangstaGold, it will take approx 1-3 business days for the payment to be deposited into our account and for the payment to clear. Business days are Monday through Friday ONLY and do NOT include weekends or national holidays. Once the payment has deposited and cleared, the order will be processed to the supplier within 1-2 business days additional.
Order processing time & notification of shipment:
Custom name jewelry orders will take approx 7-12 business days to be made once the order has been processed to the custom jeweler. Business days are Monday through Friday ONLY and do NOT include weekends or national holidays. When an order is ready to ship out to a customer, we will send notice of shipment by email to the customer along with complete tracking information. In times before, during and after National Holidays, industry events, religious holidays, etc- the order processing time may be delayed an approx 2-3 business days or more.
Order status Questions:
Order status questions are answered by email only. We do not answer order status questions on the phone. Order status means ALL ORDERS and ALL QUESTIONS pertaining to orders placed, orders being processed, orders that have been shipped, etc and so on. The Order Status Question form is located here.
Shipping time:
We offer Insured Registered, Express or Priority Mail Services through USPS for delivery services. Email us & request shipping option reccomended.
Orders paid for with credit or debit cards online:
Shipping to card holder billing address ONLY. Due to very serious fraud concerns, we only ship orders to the card holders billing address.
National Holidays, gifts, special occasions and events:
In order to avoid delays, orders for occasions listed above must be placed a minimum of 30 days in advance.
Unexpected Issues:
If an unexpected issue occurs during the processing of an order, we reserve the right to take the steps and time necessary to follow through to resolve the issue. An unexpected issue could be something such as: missed deliveries, wrong item received from supplier, item failed GangstaGold inspection, national holidays, etc. If an unexpected issue occurs, we will notify the customer as soon as possible and take the steps necessary to resolve & correct the unexpected issue.
Lost or stolen deliveries:
If an order is lost, stolen or fraudulently received once it has shipped from GangstaGold to the customer, a formal insurance claim will have to be filed with USPS. Insurance claims filed with USPS will take approx 30 days to be processed. GangstaGold only issues refunds for lost, stolen and fraudulently received orders if USPS issues the refund after the investigation is complete. We ship all packages with some type of signature confirmation and insurance.
We reserve the right to: c
orrect any and all errors, typos, mistakes and omissions. Store policies and terms are subject to change without notice. Use of the GangstaGold site constitutes your agreement to our online store sale policies and terms of sale. If you do not agree to our terms and policies, do not use this site.
